Page 5 - Mobility World Newsletter

SMW: A major factor behind your success is Our technicians are some of the best in the
a very high level of customer service. How world, and they comprise half of our staff.
do you grow the business and maintain
that advantage? SMW: RigNet is moving aggressively
to differentiate itself from being
At Isotropic, we talk about “unrivaled a commodity bandwidth provider.
certainty” all the time. It is our commitment, They have moved up the value chain
and it drives everyone in the company to through the acquisition of Cyphre, a

continually meet our exacting standards, cybersecurity company, and Intelie, an
and push harder to raise the benchmark AI company. What is Isotropic doing in
once again. these areas?

Unrivaled certainty means that when it Isotropic has a history of pioneering
comes to service, our communications work innovation and we are still doing this today.
the first time, every time, all the time, no

matter what. In 2010, we adopted firewalling before
it became
Delivering that the industry
level of reliability standard - and
demands the we were the first
best technicians company to do it
and the best over satellite.
training. We

grow our own In artificial
technicians; we intelligence
go to the high (AI), we have
schools, the Datadragon,
junior colleges, it’s an AI-
and the technical based Network

colleges to recruit. We put them through a Management Solution (NMS) that works
rigorous training program, simulating the on multiple platforms and automatically
problems that may be experienced by our generates actionable output.
clients in the field.

Satellite Mobility World October 2020